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Once the tenancy agreement has been signed by all parties, the initial rent payment must be received in cleared funds before the tenancy commencement date.

Thereafter, rent is payable by standing order, unless otherwise agreed. We ask that you arrange for the standing order to be set up a few days before the rent is due to ensure that payment reaches your Fisks\landlord in good time.

Where a tenancy has more than one tenant, please note that we can only accept a single standing order per tenancy.

A security deposit, equivalent to 5 weeks rent must be paid in cleared funds when or before you sign the tenancy agreement. Depending on your type of tenancy, this will be held by Fisks London in a government approved scheme – The Deposit Protection Solutions or by your landlord in The DPS or My Deposits. This will be held for the duration of the tenancy and in accordance with the terms of the tenancy agreement.

You may wish to consider a deposit replacement arrangement as an alternative to paying a cash security deposit, although we will also need the landlord’s agreement to this.

You will still be liable for damages, breaches and rent arrears. Should a deposit replacement scheme be of interest please speak to your Property Consultant for more information.

The landlord may not always use Fisks London Ltd to manage the tenancy. You will be advised who will be responsible for the management at the start of the tenancy along with all their relevant contact information. Where Fisks London Ltd is managing the tenancy, it is worth noting that we will endeavour to remedy any repairs or maintenance issues as quickly as possible, but we will require the landlord’s consent before proceeding.

The tenant is responsible for allowing access to the property for contractors to carryout any works.

Whilst it is the landlord’s responsibility to ensure the building is insured, it is your responsibility to insure your own belongings throughout the term of the tenancy. Please speak to your Property Consultant to discuss this further.

Unless otherwise agreed by the landlord in writing, you will be responsible for paying any telephone, TV license, gas, air-conditioning, and water and electricity bills at the property during your tenancy, as well as the council tax. It is also your responsibility to notify the providers of these services the date that you are moving in and when you move out of the property. Please note that Fisks London Ltd nor the landlord is able to deal with any of these accounts on your behalf however, if any of these services are paid periodically as part of a building service charge, the correct proportion for the utilities you are responsible for paying will be calculated and recharged to you.

In accordance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, we are required to undertake anti-money laundering checks, depending on the nature and value of the tenancy. These checks include verifying your identity, establishing the source of funds used to pay the rent and understanding the purpose of the tenancy. We are also required to maintain appropriate records and comply with our regulatory reporting obligations.

Fisks London are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it.

If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to TheProperty Ombudsman.